Information We Collect

Depending on how you use the store, we may collect information you provide, including your name, email address, phone number, billing and delivery address, order details, messages to customer support, and account information. We may also receive technical and usage information such as your IP address, browser and device details, pages viewed, and interactions with the store.

How We Use Information

We use relevant information to process payments and orders, arrange delivery, send order and tracking updates, respond to questions, manage returns and refunds, maintain customer accounts, improve store performance, protect against fraud or misuse, and meet applicable legal obligations.

Payments and Service Providers

Payments are handled by the payment methods made available at checkout. We do not intentionally store full payment-card details on our own systems. We may share only the information reasonably required with service providers that help operate the store, such as Shopify, payment processors, shipping carriers, order-tracking tools, customer-support providers, analytics services, and fraud-prevention services.

Cookies and Similar Technologies

The store and its service providers may use cookies or similar technologies to keep the cart working, remember preferences, secure the store, understand how visitors use the site, and improve shopping and marketing experiences. You can manage cookies using available store privacy controls and your browser settings. Some features may not work properly when certain cookies are disabled.

Sharing, Security and Retention

We do not sell personal information for direct monetary payment. Information may be disclosed when necessary to fulfil an order, provide a service you request, comply with law, address fraud or security concerns, or protect legal rights. Depending on the store's configured analytics and advertising services, certain online identifiers or activity may be shared with service providers as described in the privacy controls available on the store.

Reasonable safeguards are used to protect information, but no method of electronic transmission or storage can be guaranteed completely secure. Information is retained for as long as reasonably needed for order fulfilment, customer support, recordkeeping, dispute resolution and legal compliance.

Your Choices and Requests

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, or to object to certain processing. You can submit a privacy request through the Contact page linked in the store navigation. We may need to verify your identity before responding.

Third-Party Links and Children

The store may link to third-party websites or services that have their own privacy practices. Our store is not intended to knowingly collect personal information from children in ways prohibited by applicable law. Contact us through the store's Contact page if you believe personal information has been provided improperly.

Changes to This Policy

This policy may be updated when store practices, services or legal requirements change. The version published on this page is the current version for this store. Please review it from time to time.

Order Processing

Orders are processed after payment confirmation and are prepared for dispatch as promptly as practical. Processing and dispatch estimates shown on a product page, at checkout, or in an order confirmation apply to that order. Processing may take longer during holidays, promotions, high-demand periods, address-verification checks or other operational delays.

Shipping Options, Rates and Delivery Estimates

Available shipping methods, destinations, and charges are displayed at checkout when supported for the delivery address. Delivery estimates are provided where available and are not guaranteed dates unless explicitly stated as guaranteed. Actual delivery may vary due to carrier operations, weather, customs inspection, local delivery conditions, public holidays or other events outside our reasonable control.

How to Track an Order

1. Find the order or shipping confirmation email.
2. Open the tracking link, or use the tracking number provided if one is available.
3. Check the carrier's tracking page or the order-status page for the latest available updates.

Not every shipping method provides tracking. When tracking is available, it may take some time after dispatch for the carrier's first scan to appear. A temporary lack of updates does not always mean that a parcel has stopped moving.

Address Changes and Failed Deliveries

Please check your delivery details carefully before placing an order. Contact us through the store's Contact page as soon as possible if you notice an error. Changes cannot be guaranteed after an order is processed or handed to a carrier. If delivery is unsuccessful, follow the carrier's instructions or contact us for help where appropriate.

Customs, Duties and Import Charges

International shipments may be subject to customs checks, import duties, taxes or handling charges imposed by the destination country. Any charges disclosed at checkout will be shown there. Unless the checkout or applicable law says otherwise, destination-country charges assessed separately by authorities are the recipient's responsibility. Customs processing may extend delivery time.

Delayed, Lost or Damaged Shipments

If a shipment appears delayed, tracking stops updating for an extended period, an order appears lost, or an item arrives damaged, contact us through the store's Contact page and include your order number. For damage claims, keep the product and packaging and provide clear photos where possible. We will review the available information and work with the carrier when appropriate. Any resolution will follow the applicable store terms and consumer-protection law.

Marked Delivered but Not Received

If tracking says “delivered” but you cannot find the parcel, check the delivery location, mailbox, household members, building reception and any carrier delivery notes. You may also contact the carrier directly. If the parcel remains missing, contact us with your order number so the issue can be reviewed.

Return Window and Eligibility

For eligible physical products, you may request a return within 30 calendar days after delivery. Items should be unused, unworn where relevant, in their original condition, and include original packaging, accessories and included documentation. Proof of purchase or an order number is required.

Some products may not be eligible for change-of-mind returns where this is disclosed at purchase or permitted by law. Examples can include personalized or made-to-order goods, perishable products, digital downloads after access or delivery, gift cards, and sealed hygiene-sensitive products once unsealed. These exceptions do not remove any rights you have under applicable consumer-protection law, including rights relating to faulty, damaged or incorrectly supplied items.

How to Request a Return

1. Contact us through the Contact page linked in the store navigation, or reply to your order confirmation email.
2. Include your order number, the product you wish to return, and the reason for the request.
3. Wait for return instructions before sending anything back.
4. Pack the item securely and follow the instructions provided.

Please do not send a return to an address that has not been confirmed by customer support. Returns sent without prior instructions may take longer to identify and process.

Return Shipping Costs

For a change-of-mind return, the customer is responsible for return shipping unless the checkout terms, a specific offer, or applicable law provides otherwise. If an item is faulty, damaged on arrival, or incorrectly supplied, contact us before returning it; we will explain the appropriate arrangements in line with applicable law. We recommend using a tracked service and keeping proof of postage.

Inspection and Refunds

Once an eligible return is received, it may be inspected to confirm its condition and eligibility. We will notify you when the decision has been made. Approved refunds are normally sent to the original payment method. After the refund is issued, banks and payment providers may require additional time to post the funds to your account.

Where a refund has been approved, allow up to 10 business days for it to appear after processing, with additional time possible depending on the payment provider or bank. If the refund has not appeared after that period, contact us and include the order number. Shipping charges, duties and other fees may be non-refundable where permitted by law.

Exchanges

Exchanges depend on stock availability. Contact us before sending an item back so that we can confirm whether an exchange is possible and provide the correct instructions.

Cancellations

If you need to cancel an order, contact us as quickly as possible. Cancellation may not be possible once an order has entered fulfilment or been dispatched. If it has already shipped, the return process may apply, subject to this policy and applicable law.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, defective or different from what you ordered, contact us promptly with your order number, a description of the issue, and clear photos or video where relevant. Keep the item and packaging until the issue is resolved. We will assess the issue and explain available remedies, which may include a replacement, repair, refund or another remedy required by law.

Consumer Rights

Nothing in this policy limits mandatory rights or statutory remedies that apply in your country or region. If applicable law provides greater protection than this policy, the law prevails.